Daisy Case Study
Daisy Corporate Services (DCS), a division of Daisy Group, stands as the leading independent provider of IT, communications, and cloud services in the UK. DCS caters to both public and commercial sectors, delivering a wide array of solutions to modernize outdated IT systems—ranging from connectivity services to business continuity, cloud, and hosting services. DCS proudly holds the title of a Microsoft Direct CSP, aiming to drive revenue growth for Office 365 and Azure.
The majority of Daisy's customers consists of large organizations with 250 employees or more. With an increasing influx of support tickets for Office 365 subscription modifications—including new additions and changes to existing plans—the service desk faced mounting pressure, leading to a slowdown in response times.
“In terms of ROI for our position within the market, Cloudmore certainly has given us parity with some of our competition. In the provisioning and service management world, the ROI comes back to the intuitiveness and ease of use of the system,”