Intrasource Limited is a UK managed IT services provider, offering a range of IT service and support solutions to a variety of local and national companies, both large and small. They are a Microsoft Tier 1 Cloud Solution Provider and one of their main offerings is fully managed services for Microsoft 365.
Intrasource was already using a platform to manage the sales and billing of Microsoft 365 licenses. But, as Intrasource’s Operations Director, David Collings, says, “We found it clunky and awkward to use. It was just not very responsive and was slow to pull back results. It just seemed very inefficient, slow and painful to use.”
David Collings also explains why Intrasource chose Cloudmore. “The reputation that Cloudmore has in the market was a key driver in our choice. But we also felt an initial responsiveness from the Cloudmore team, which has continued into the support side and onboarding process too,”
The self-service aspect has resulted in both time and cost savings for Intrasource. "Where the customer has been able to self-manage its licenses and so on, that’s had a cost saving. With customers initiating changes themselves, it has resulted in far fewer calls to our service desk, eliminating a lot of processing time for our technicians"
Most customers now prefer minimal direct interaction with providers.
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