Logicalis, a worldwide leader in digital managed services, aimed to elevate its Microsoft Cloud Service Provider (CSP) offerings to provide an enhanced client experience. They set out to customize their services for a expanding client base seeking top-tier services backed by CSP specialists.
To enhance this process, they aimed to introduce self-service options to streamline the purchasing process and provide clients with improved access to their licenses, billing, and overall services.
Cloudmore’s platform facilitated a crucial change. After a comprehensive procurement process, Logicalis engaged Cloudmore to help in their CSP evolution. Once the platform was implemented, they launched self-service for their CSP clients and saw immediate results.
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Most customers now prefer minimal direct interaction with providers.
