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Cloudmore Privacy Notice 

Updated December 2024

Welcome!

We have created this privacy notice to demonstrate Cloudmore’s commitment to the individual’s right to data protection and privacy. It outlines how we handle information that can directly or indirectly identify an individual (“personal data”).

Respecting your time and with the goal of providing you with the quickest possible access to the relevant passages of the privacy statement, we offer you the following summary.

Summary

The privacy statement aims to explain what personal data is processed by Cloudmore, who uses your personal data, for what purpose, for how long, and explains what rights you have in this context.

Who collects and processes your personal data? 
Cloudmore does, in the form of the respective legal entity, being either Cloudmore AB in Stockholm, Sweden or any another entity of the global group of Cloudmore companies. The Cloudmore Privacy Notice describes in detail which processing activities of which Cloudmore Group Entities apply.

Cloudmore is processing information including personal data about the users of cloudmore.com using cookies or similar technologies for the purposes set out in the Cookie Policy. You will find further information and have the option to exercise your preferences by clicking on the Cookie Preferences link in the footer of the cloudmore.com website.

What personal data does Cloudmore collect? 
Cloudmore may collect various types of personal data about you when conducting its business, including:

  • personal contact data,
  • personal data related to your or your employer’s business relationship with Cloudmore,
  • personal data Cloudmore must collect due to legal- and compliance-related purposes,
  • personal usage, registration, and participation data which Cloudmore may generate through your use of its web and online offerings,
  • special categories of personal data,
  • application-related personal data,
  • personal data which Cloudmore may receive from third parties,
  • personal data Cloudmore requires to ensure your or your employer’s satisfaction with our products, services and offerings.

For what purpose(s) does Cloudmore collect personal data?  
Cloudmore processes your personal data to:

  • pursue its business relationships with you, your employer, or your employer’s customers, including ensuring your satisfaction with and keeping you up to date on the latest news about our products and services,
  • develop and offer you its software products, cloud, and other services,
  • protect the quality and safety of its premises, facilities, products, or services,
  • secure and, if necessary, defend its protected legal assets against unlawful attacks, assert our rights or defend Cloudmore against legal claims,
  • ensure compliance with statutory laws and regulations applicable to Cloudmore,
  • operate Cloudmore’s Internet pages, web offerings, or other online events including analyzing the behavior of the users, enabling you to create a user profile, benefit from an identity service and to promote and continuously improve your user experience,
  • search you as a potential talent for Cloudmore,
  • transfer it to recipients like other entities of the Cloudmore Group, third-party service providers, Cloudmore partners and others.

If you want to learn more about each of these purposes for which Cloudmore may collect, transfer, and use your personal data, including for how long your data is being retained and specific to the General Data Protection Regulation (GDPR), the legal ground on which Cloudmore is pursuing them, please refer to the full privacy notice below.

What are your data protection rights? 
You have the right to request from Cloudmore access to, correction of, and/or the return or the deletion of your personal data. You may request from Cloudmore to restrict the access to your personal data or to exclude it from further processing. You may revoke a once given consent or object to processing activities which Cloudmore may intend to pursue in a given case. When you believe that Cloudmore was processing your personal data not in accordance with this privacy statement or under breach of applicable data protection laws, you have the right to lodge a complaint with a relevant supervisory authority. The Cloudmore Privacy Notice describes each of these rights in detail, including how you can reach us to exercise any of these rights against Cloudmore and how to identify, if necessary, the relevant data protection authority.

In the final section below, Cloudmore addresses several country-specific aspects that must be explained in a privacy statement under relevant country laws. The country-specific requirements include but are not limited to those from the EU and EEA, Australia, Canada, New Zealand, and the United States of America.

 

1. Who is the responsible Cloudmore Entity 

This privacy statement applies to the collection and processing of personal data:

  • during the central operation of this website and other globally operated Cloudmore business activities by
    • Cloudmore AB, Valhallavägen 124, 114 41 Stockholm; or
    • a specific Cloudmore Group Entity as may be stated in the Additional Country and Regional Specific Provisions at the end of this privacy statement.
  • in the context of a pre-contractual or contractual business relationship with you or your employer by a Cloudmore Group Entity.
  • in the context of a registration form when a specific Cloudmore Group Entity is directly collecting personal data for the purpose of registering to a service or event and is therefore presented as the relevant controller on this registration page or website by referencing to this privacy statement.

Cloudmore AB, and each relevant Cloudmore Group Entity are, depending on the given case, hereinafter referred to as “Cloudmore”.

This privacy statement does not apply to Cloudmore internet-pages or web-services which present their own privacy statement.

2. For what purposes does Cloudmore process your Personal Data and based on what legal basis?

Depending on the applicable law, there must be a justification for processing of personal data, which is sometimes referred to as legal basis. Here are details on both the purpose of processing and the legal basis for doing so.

2.1 Cloudmore’s compliance with statutory obligations

  • Cloudmore processes your personal data for the purpose of ensuring an adequate level of technical and organizational security of Cloudmore's products, services, online events, facilities, and premises. For this, Cloudmore will take the measures necessary to verify or maintain the quality and safety of a product or service which is owned, manufactured by or for, or controlled by Cloudmore. This may comprise the use of personal data for sufficient identification and authorization of designated users, internal quality control through auditing, analysis, and research, debugging to identify and repair errors that impair existing or intended functionality, account and network security, replication for loss prevention, detecting security incidents, protection against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such kind of activity. We may further process your name, likeness, and other contact or compliance related data when you visit a local Cloudmore affiliate in the context of access management and video surveillance to protect the security and safety of our locations and assets. Cloudmore may process personal data to create anonymized data sets which may then be used to safeguard and protect Cloudmore systems including data, equipment, facilities and networks.
  • Cloudmore and its products, technologies, and services are subject to the export laws of various countries including, without limitation, those of the European Union and its member states, and of the United States of America. Applicable export laws, trade sanctions, and embargoes issued by these countries oblige Cloudmore to prevent organizations, legal entities and other parties listed on government-issued sanctioned-party lists from accessing certain products, technologies, and services through Cloudmore’s websites or other delivery channels (e.g. the European Union Sanctions List, the US sanctions lists including the Bureau of Industry and Security’s (BIS) Denied Persons Lists (DPL), the Office of Foreign Assets Control’s (OFAC) Specially Designated Nationals and Blocked Persons List (SDN-List) and the US DOCs Bureau of Industry and Security’s Entity Lists and the United Nations Security Council Sanctions). Cloudmore processes personal data to the extent necessary to comply with these legal requirements. Specifically, Cloudmore may process personal data to conduct automated checks against applicable sanctioned-party lists and regularly repeat such checks whenever a sanctioned-party list is updated or when a user updates his or her information. In case of a potential match, Cloudmore will block access to Cloudmore’s services and systems and contact the user to confirm his or her identity.
  • If necessary, Cloudmore uses personal data to prevent or prosecute criminal activities such as any form of cybercrime, the illegal use of our products and services or fraud, to assert our rights or defend Cloudmore against legal claims.
  • To comply with data protection and unfair competition law related requirements. Depending on the country in which the relevant Cloudmore Group company operates, and whether you have expressly consented to or opted out of receiving commercial information, Cloudmore may process personal data necessary to accommodate your data protection and privacy choices for the receipt of such information and, when necessary to ensure compliance, exchange such information with the other entities of the Cloudmore Group.

When ensuring compliance, Cloudmore processes your personal data if and to the extent necessary to fulfill legal requirements under European Union or EU Member State law to which Cloudmore is subject, and laws and regulations extraterritorial to the EU (legitimate interest to comply with extraterritorial laws and regulations).

2.2 Cloudmore’s operation of Web Services

Cloudmore processes personal data for the purpose of operating, providing to you and administering your use of Cloudmore’s internet pages, web offerings, or other online events. This may include, without limitation:

  • To provide Web Services and functions, create and administer your online account, update, secure, troubleshoot the service, provide support, improve, and develop the Web Services and/or answer and fulfill your requests or instructions.
  • To process information that relates to your visit to our web offerings to improve your user experience, identify your individual demand and to personalize the way we provide you with the information you are looking for. For this purpose, we collect information regardless of whether you register with a user profile or not.
  • To share basic participant information (your name, company, and email address) with other participants of the same event, seminar, or webinar to promote the interaction between the participants and to stimulate the communication and the exchange of ideas.
  • To manage and ensure the security of our Web Services and prevent and detect security threats, fraud or other criminal or malicious activities and as reasonably necessary to enforce the Web Services terms, to establish or preserve a legal claim or defense, to prevent fraud or other illegal activities, including attacks on our information technology systems.
  • To register and create a user profile to use certain web offerings linked to Cloudmore’s websites, including forums, blogs, and networks (e.g., the Cloudmore Community). The user profiles serve to personalize the interactions between the users (for example, by way of messaging or follow functionality) and to allow Cloudmore to foster the collaboration and quality of communication through such offerings. The profile settings of the relevant web offering allow you to determine which information you want to share. Through the user profile you can share personal information about you with other users, such as your name, photo, social media accounts, postal or email address, telephone number, personal interests, skills, and basic information about your company. 
  • To create auser profile, which may be specific to a single web offering of Cloudmore or it may also allow you to access other web offerings of Cloudmore or of other entities of the Cloudmore Group. It is your choice whether to use any of these additional web offerings. If you do, Cloudmore will make your personal data available to such other web offerings to provide you with initial access. Kindly note that without your consent for Cloudmore to create such user profiles, Cloudmore will not be able to offer such services to you where your consent is a statutory requirement so that Cloudmore can provide these services to you.

When operating Cloudmore’s Web Services, Cloudmore processes your personal data if and to the extent,

  • Cloudmore obtained your consent, if required by law, to process your personal data for this purpose,
  • necessary to fulfill (pre-) contractual obligations with you,
  • necessary to fulfill legal requirements applicable to Cloudmore,
  • necessary to pursue Cloudmore’s legitimate interest to efficiently perform or manage Cloudmore’s Web Services and business operation and assert or defend itself against legal claims. We believe that Cloudmore’s interest in pursuing these business purposes is legitimate and thereby not outweighed by your personal rights and interest to refrain processing for such purpose. In any of these cases, we duly factor into our balancing test: the business purpose reasonably pursued by Cloudmore in the given case, the categories, amount and sensitivity of personal data that is necessarily being processed, the level of protection of your personal data which is ensured by means of our general data protection policies, guidelines, and processes, and the rights you have in relation to the processing activity.

2.3 Cloudmore’s pursuit of business relationships

Cloudmore processes personal data to pursue its business relationships with customers, partners, and other users to fulfill pre-contractual and contractual business relations. This may include satisfying requests, processing orders, delivering an ordered product or service, or engaging in any other relevant action to establish, fulfill and maintain our business relationships, including:

  • Products and services may include any of Cloudmore’s on-prem and cloud software products, Web Services, apps, online-forums, webinars and events, non-marketing related newsletters, white papers, tutorials, trainings, as well as other offerings like contests or sweepstakes. When you purchase or intend to purchase products or services from Cloudmore on behalf of a corporate customer or are otherwise associated as contact person for the business relationship between Cloudmore and a corporate customer or partner (“Customer Contact”), Cloudmore will use your personal data for this purpose. More specifically, Cloudmore may use your personal data to confirm your opening of an account, manage the contract execution, send you disclosures as may be required by law, notice of payments, and other information about our products and services. Cloudmore may respond to related inquiries, provide you with necessary support and process your feedback. In the context of your or your employers use of our products or services, Cloudmore may communicate with you by post, email, live chat, contact forms, video conference, phone or any other medium to resolve your, a user’s, or a customer’s question or complaint or to investigate suspicious transactions. In case of video conference meetings, telephone calls or chat sessions, Cloudmore may record such calls or chat sessions to improve the quality of Cloudmore’s services after informing you accordingly during that call and, subject to applicable law, receiving your prior consent before the recording begins.
  • Development of products and services: Within an existing business relationship between you or your employer and Cloudmore, Cloudmore may process your personal data for internal research, technological demonstration and development, and to help Cloudmore create, develop, operate, deliver, improve, upgrade or enhance Cloudmore products and services. Cloudmore may process personal data to create anonymized data sets which may then be used to improve Cloudmore’s products and services.
  • Customer Satisfaction: Within an existing business relationship between you or your employer and Cloudmore, Cloudmore processes your personal data to help us understand how satisfied you are with the functionality and quality of our products and services, to provide you with relevant information on our latest product announcements, software updates or upgrades, events, special offers, and other information about Cloudmore’s software and services that is relevant and useful to you.
  • To keep you up to date: Within an existing business relationship between you or your employer and Cloudmore, Cloudmore processes your personal data to inform you about Cloudmore events, products or services which are similar or relate to products and services you or your employer have already purchased or used. Cloudmore will inform you by postal mail, email, phone or other electronic means about such news if Cloudmore has collected such information in the context of the business relationship or has obtained this information from a publicly available source as far as it is allowed by law or you have consented. You are entitled to object to Cloudmore’s use for this purpose at any time by selecting the opt-out option at the bottom of each marketing-related communication.
  • Request feedback, questionnaires, and surveys:To the extent allowed by applicable law, Cloudmore may contact you for feedback regarding the improvement of the relevant material, product, or service. Cloudmore may also invite you to participate in questionnaires and surveys. These will generally be designed so you can participate without having to provide information that identifies you as a participant. If you nonetheless provide your personal data, Cloudmore will use it for the purpose stated in the questionnaire or survey or to improve its products and services.
  • To get in touch with you: To establish new business relationships between Cloudmore and you or your employer, Cloudmore processes your personal data to inform you about Cloudmore events, products or services that have a substantive or material connection to your role or function in your organization. We may also contact you to discuss further your interest in Cloudmore’s products or services. Cloudmore will contact you by postal mail, email, phone or other electronic means if you have either consented to such use, or if Cloudmore has obtained your personal data from a publicly available source as allowed by law or to address you for further consent. You are entitled to object to Cloudmore’s use for this purpose at any time by selecting the opt-out option at the bottom of each marketing-related communication.
  • Personalized Content: Cloudmore processes information about your interactions with Cloudmore across its various business areas and its offerings (your or your employers prior and current use of Cloudmore products or services, your participation in and use of Cloudmore’s web offerings, events, white papers, free trials or newsletters) to provide you with the requested products and services and to improve our personal communications with you. This data may also be used to efficiently operate Cloudmore’s business, which also includes: the automation and aggregation of data to support various analytic and statistical efforts, performance and predictive analytics and exploratory data science to support your customer journey and to fulfill such requests. To the extent permitted by law, Cloudmore may combine and use such information in an aggregated manner to help us understand your interests and business demands, develop our business insight and marketing strategies, and to create, develop, deliver, and improve our personalized communications with you. It may also be used by Cloudmore to display relevant content on Cloudmore owned or third-party websites.
  • Job Applications and Recruitment: Cloudmore processes personal data provided during a job application for purposes of evaluating qualifications, scheduling and conducting interviews or assessments, performing legally permitted background checks, and determining the candidate’s suitability for the position. This processing is based on Cloudmore’s legitimate interest in managing the recruitment process, compliance with legal obligations, and, where applicable, consent for processing optional personal data. Cloudmore processes personal data provided during a job application for purposes of evaluating qualifications, scheduling and conducting interviews or assessments, performing legally permitted background checks, and determining the candidate’s suitability for the position. This processing is based on Cloudmore’s legitimate interest in managing the recruitment process, compliance with legal obligations, and, where applicable, consent for processing optional personal data.
  • Advertising ID’s: Provided your consent or to the extent permitted by applicable law, Cloudmore may create a hashed user ID to provide to third party operated social networks or other web offerings (such as X, LinkedIn, Facebook, Instagram or Google). This information is then matched against the third-party’s own user database to display to you more relevant Cloudmore content.

When pursuing its business relationships, including engaging in direct marketing and sales activities, Cloudmore may process your personal data if and to the extent that:

  • the contract or pre-contractual relation relates to a company or other legal body and if Cloudmore processes your personal data as Customer Contact and it is necessary
    • to fulfill (pre-) contractual obligations (legitimate interest to efficiently perform or manage Cloudmore’s business operation),
    • to maintain our business relationships with you or your employer, to ensure your satisfaction as a user or customer contact, to map the relevant group internal structures and bundle relevant business activities at central sources within the Cloudmore Group, to operate them uniformly and to provide you with information about other Cloudmore products and services as indicated by your demand or interest, which may also comprise the combination of information about you from different sources (profiling) (legitimate interest to maintain and operate intelligent and sustainable business processes in a group structure optimized for the division of labor and in the best interest of our employees, customers, partners, and shareholders and to operate sustainable business relationship with Cloudmore customers and partners).
    • When providing you with information about other Cloudmore products and services, we may send them to your email address provided that we (i) received your email address in connection with the purchase of our products or services, (ii) you did not object to the use of your email address for direct advertising and (iii)  we inform you in every approach, at any time that you may object to our use of your email address for marketing purposes. We may also send you such information by other electronic means (e.g., telephone, SMS, MMS) to the extent permitted under applicable law or explicit or presumed consent.
  • We serve or maintain our business relationships with you, ensure your satisfaction as a user or customer representative, and/or provide you with information about other Cloudmore products and services as indicated by your demand or interest (necessary for the performance of a contract and/or legitimate interest to operate sustainable business relationship with Cloudmore customers and partners).
  • We operate to establish a new business relationship with you or your employer and you have consented to Cloudmore’s use of your personal data for such marketing purpose or we (i) obtained your email from a publicly available source (ii) you did not object to the use of your email address for direct advertising and (iii) and we inform you in every approach that you may object to our use of your email address for marketing purposes at any time.
  • Whenever you grant Cloudmore consent that Cloudmore may use your personal data to provide you with additional information on Cloudmore products and services (General Marketing Consent), Cloudmore will process your data as set out in the section above.

3 What categories of Personal Data does Cloudmore process?

Cloudmore processes various types of personal data about the people we interact with when conducting our business or operating our various web presences and other communication channels. Depending on the individual case, this may comprise the following types of personal data:

  • Contact Data: Cloudmore processes the following categories of personal data as contact data: first name, last name, email addresses, postal address / location (country, state/province, city), telephone numbers, and your relationship history with Cloudmore.
  • Personal data related to the business relationship with Cloudmore: In the context of established business relationships, Cloudmore processes the business partner’s company name, industry, your job title and role, department and function and your company’s relationship history to Cloudmore. If you provide a credit card number or bank details to order products or services, Cloudmore will collect this information to process your payment for the requested products or services.
  • Compliance-related personal data: If required by statutory law or regulation, Cloudmore may process data categories like date of birth, academic credentials, identity cards or other ID numbers, geolocation, business partner relevant information about e.g., significant litigation or other legal proceedings, and other export control or custom compliance relevant information.
  • Data generated through your use of, or participation in Cloudmore's internet pages, web, or online offerings:
    • Usage data: Cloudmore processes certain user-related information, e.g., info regarding your browser, operating system, or your IP address when you visit Cloudmore’s web properties. We also process information regarding your use of our web offerings, like the pages you visit, the amount of time you spend on a page, the page which has referred you to our page and the links on our sites you select.
    • Registration data: Cloudmore may process your contact data as set out above and other information which you may provide directly to Cloudmore if you register for any of Cloudmore's events or other web services.
    • Participation data: When you participate in webinars, virtual seminars, events, or other Cloudmore web services, Cloudmore may process your interactions with the relevant webservice to organize the event including its sessions, polls, surveys, or other interactions between Cloudmore and/or its participants. Depending on the event and subject to a respective notification of the participants, Cloudmore may collect audio and video recordings of the event or session.
  • Special categories of personal data: In connection with the registration for an event, Cloudmore may ask for your dietary preferences or information about possible disabilities for purposes of consideration for the health and well-being of our guests. Any collection of such information is always based on the consent of the participants.
  • Personal data received during an application for a job at Cloudmore: Cloudmore processes personal data provided by applicants during the recruitment process. This may include contact information (e.g., name, email address, phone number), professional qualifications (e.g., education history, work experience, certifications), and other relevant information submitted as part of the application, such as a cover letter, resume/CV, or references. In addition, Cloudmore may process information provided during interviews or assessments, as well as any background verification data permitted by law.
  • Personal data necessary for customer satisfaction: To the extent permitted by law or based on your consent, Cloudmore may combine the information we collect either directly or indirectly about specific users to ensure the completeness and correctness of the data and to help us better tailor our interactions with you and determine the information which best serves your respective interest or demand.

4 From what types of third-parties does Cloudmore obtain Personal Data?

Cloudmore generally aims to collect personal data directly from the data subjects. If you are requested to provide personal data to Cloudmore and you fail to provide such personal data, kindly note that Cloudmore may not be able to provide you with the respective service and/or business relationship requested. If you or applicable law allows Cloudmore to do so, Cloudmore may obtain personal data also from third party sources. These third-party sources may include:

  • your employer in the context of its business dealings with Cloudmore and/or the Cloudmore Group Entities,
  • third-parties you directed to share your personal data with Cloudmore,
  • third-party sources and publicly available sources like business-oriented social networks or information brokers.

When we collect personal data from third-party sources, we try to ensure that the third-party source was permitted to provide this information to Cloudmore and that we may use it for this purpose. Cloudmore will treat this personal data according to this privacy statement, plus any additional restrictions imposed by the third party that provided the personal data to Cloudmore or by applicable national law.

5 How long does Cloudmore store your Personal Data?

Cloudmore may retain your personal data for additional periods if necessary for compliance with legal obligations to process your personal data or if the personal data is needed by Cloudmore to assert or defend itself against legal claims. Cloudmore will retain your personal data until the end of the relevant retention period or until the claims in question have been settled. Cloudmore stores your personal data only for as long as it is required:

  • to make products and services requested by you or your employer available to you; 
  • to develop products or services until this is no longer necessary or Cloudmore is informed that your relationship with the Cloudmore customer has changed;
  • to fulfill Cloudmore’s legitimate business purposes as further described in this privacy statement, unless you object to Cloudmore’s use of your personal data for these purposes;
  • for Cloudmore to comply with statutory obligations to retain personal data, resulting inter alia e.g., from applicable export, finance, tax or commercial laws;
  • for personal data collected during the job application process, as long as necessary to complete the recruitment process and, if unsuccessful, for the duration permitted by applicable laws to address potential legal claims or to consider you for future opportunities; or
  • until you revoke a consent you previously granted to Cloudmore to process your personal data.

6 Who are the recipients of your Personal Data?

  • Entities of the Cloudmore Group: Other entities of the Cloudmore Group may also receive or gain access to personal data either when rendering group internal services centrally and on behalf of Cloudmore AB and the other Cloudmore Group Entities or when personal data is transferred to them on a respective legal basis. In these cases, these entities may process the personal data for the same purposes and under the same conditions as outlined in this privacy statement. The current list of Cloudmore Group Entities can be found here. If you would like to find out which Cloudmore Group Entity is responsible for the business relationship with you or your employer, please contact us at privacy@cloudmore.com.
  • Third-party service providers: Cloudmore may engage third-party service providers to process personal data on Cloudmore’s behalf, e.g., for consulting or other services, the provision of the website, the fulfillment and provisioning of offers from Cloudmore or newsletter dispatch. These service providers may receive or are granted with access to personal data when rendering their services and will constitute recipients within the meaning of the relevant data protection law, including GDPR.
  • Cloudmore partners: With your consent or as otherwise indicated by your request, including to fulfill your ordered services, Cloudmore may share your personal data with designated partner companies to provide you with the product or service you have requested.
  • Other third-parties: Cloudmore may transfer your registration data based on your consent or as otherwise indicated by your request to companies listed on the registration page of an Cloudmore seminar, webinar or event. These companies may receive your personal data as co-organizer or sponsor of the event and will use your registration data for the purposes of their participation in the event. They will provide you directly with any legally required information about their processing purposes and how you may exercise your rights.

7 What are your data protection rights and how can you exercise them?

Cloudmore honors your statutory rights when it comes to the processing of your personal data. To the extent provided by applicable data protection laws, you have the right to:

  • Access your personal data that we have on you, or have it updated.
  • Obtain a copy of the personal data you provided to Cloudmore, if Cloudmore uses your personal data based on your consent or to perform a contract with you. In this case, please refer to the section below "How you can exercise your Data Protection Rights(s)". Please note that you will need to specify the information or processing activities to which your request relates, the format in which you would like to receive the personal data and whether it should be sent to you or another recipient. Cloudmore will carefully consider your request and communicate with you how it can best be fulfilled.
  • Delete your personal data we hold about you. Please note, however, that Cloudmore can or will delete your personal data only if there is no statutory obligation or prevailing right of Cloudmore to retain it. If you request from Cloudmore to delete your personal data, you may not be able to continue to use any Cloudmore service that requires Cloudmore’s use of your personal data.
  • Object to Cloudmore further processing your personal data, if and to the extent Cloudmore is processing your personal data based on its legitimate interest. When you object to Cloudmore's processing of your personal data, Cloudmore will carefully review your objection and cease further use of the relevant information, subject to Cloudmore’s compelling legitimate grounds for continued use of the personal data, which may override your interest in objecting, or if Cloudmore requires the information for the establishment, exercise, or defense of legal claims.
  • Object to direct marketing or to apply profiling in relation to direct marketing. When you object to Cloudmore's processing of your personal data for direct marketing purposes, Cloudmore will immediately cease to process your personal data for such purposes.
  • Revoke consent, wherever Cloudmore is processing your personal data based on your consent, you may at any time withdraw your consent by unsubscribing or giving us respective notice of withdrawal. In case of withdrawal, Cloudmore will not process personal data subject to this consent any longer unless legally required or permitted to do so (e.g., if your personal data is needed by Cloudmore do assert or defend against legal claims). In case Cloudmore is required or permitted to retain your personal data for other legal reasons your personal data will be restricted from further processing and only retained for the term required by law or fulfil the other purpose. However, any withdrawal has no effect on past processing of personal data by Cloudmore up to the point in time of your withdrawal. Furthermore, if your use of an Cloudmore offering requires your prior consent, Cloudmore will no longer be able to provide the relevant service, offer or event to you after your revocation.
  • Not to be subject to a decision based solely on automated means, if the decision produces legal effects concerning you or significantly affects you in a similar way.
  • Lodge a complaint to the competent supervisory authority if you are not satisfied with how Cloudmore is processing your personal data. Your competent supervisory authority can be found in the country specific section below.

Depending on applicable local data protection laws, your rights may be subject to deviations, limitations, or exceptions as set out below in the country-specific section. Please be aware, that Cloudmore honors your statutory rights when it comes to the processing of your personal data to the extent provided by applicable data protection laws.

7.1 How you can exercise your data protection rights.

If you want to unsubscribe from Cloudmore marketing communications, please contact marketing@cloudmore.com.

If you want to exercise your data subject rights under applicable data protection law, then please contact us via privacy@cloudmore.com. Cloudmore will take steps to ensure it verifies your identity to a reasonable degree of certainty before it will process the data protection right you want to exercise.  When feasible, Cloudmore will match personal data provided by you in submitting a request to exercise your rights with information already maintained by Cloudmore. This could include matching two or more data points you provide when you submit a request with two or more data points that are already maintained by Cloudmore.

Cloudmore will decline to process requests that are manifestly unfounded, excessive, fraudulent, represented by third parties without duly representing respective authority or are otherwise not required by local law.

8 Can you use Cloudmore’s services if you are a minor?

In general, Cloudmore websites and online services are not directed to users below the age of 16 years, or equivalent minimum age in the relevant jurisdiction. If you are younger than 16, you cannot register with and use these websites or online services.

9 Additional country and regional specific Provisions

9.1 Where Cloudmore is subject to privacy requirements in the EU/EEA or a country with national laws equivalent to the GDPR

Who is the Data Protection Officer of the Controller?
You can reach our privacy responsible at any time at privacy@cloudmore.com.

Who is the relevant Data Protection Authority?
You may find the contact details of your competent data protection supervisory authority here.
Cloudmore’s lead data protection supervisory authority is Integritetsskyddsmyndigheten and can be contacted via:

Address:                    Fleminggatan 14, plan 7, Box 8114, 104 20 Stockholm, Sweden
Tel:                            +46 8 657 6100
Email:                        imy@imy.se
Website:                    http://www.imy.se/

How does Cloudmore justify international data transfers?
As a global group of companies, Cloudmore has group affiliates and uses third-party service providers also in countries outside the European Economic Area (the “EEA”). Cloudmore may transfer your personal data to countries outside the EEA as part of Cloudmore’s international business operations. If we transfer personal data from a country in the EU or the EEA to a country outside the EEA and for which the EU Commission has not issued an adequacy decision, Cloudmore uses the EU standard contractual clauses to contractually require the data importer to ensure a level of data protection consistent with the one in the EEA to protect your personal data. You may obtain a copy (redacted to remove commercial or irrelevant information) of such standard contractual clauses by sending a request to privacy@cloudmore.com. You may also obtain more information from the European Commission and their international perspectives on data protection here.

9.2 Where Cloudmore is subject to privacy requirements in Australia

Your personal data is predominantly stored inside the EEA or in the US, however, your personal data may be processed globally.

9.3 Where Cloudmore is subject to privacy requirements in Canada

Your personal data may be processed globally. If personal data is processed across country borders, Cloudmore complies with laws of the transfer of personal data between countries to keep your personal data protected. It may, however, based on the laws of such countries be subject to access by local law enforcement.

9.4 Where Cloudmore is subject to the privacy requirements of New Zealand

the following data protection rights apply:

Right to access and correct
You can request from Cloudmore at any time access to information about which personal data Cloudmore processes about you and, if necessary, the correction of such personal data. Please note, however, that Cloudmore can or will delete your personal data only if there is no statutory obligation or prevailing right of Cloudmore to retain it.

Right to revoke consent
Wherever Cloudmore is processing your personal data based on your consent, you may at any time withdraw your consent by unsubscribing or giving us respective notice of withdrawal. In case of withdrawal, Cloudmore will not process personal data subject to this consent any longer unless legally required to do so. In case Cloudmore is required to retain your personal data for legal reasons your personal data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of personal data by Cloudmore up to the point in time of your withdrawal.

9.5 Where Cloudmore is subject to privacy requirements in the United States of America.

Where Cloudmore is subject to the requirements of the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Acts of 2020 (CPRA), from here on referred to as “CCPA” or where other US state laws have similar requirements, the following applies:

You have the right to:

  • Know what personal information the business has collected about the consumer, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom the business discloses personal information, and the specific pieces of personal information the business has collected about the consumer.
  • Delete personal information that the business has collected from the consumer, subject to certain exceptions.
  • Correct inaccurate personal information that a business maintains about a consumer.
  • Opt-out of the sale or sharing of their personal information by the business (where applicable).
  • Limit the use or disclosure of sensitive personal information by the business (subject to certain exceptions, where applicable).
  • Receive non-discriminatory treatment for the exercise of these rights.

How you can exercise your Data Protection Right(s)
To exercise these rights, or to limit the sharing of your personal information, please contact us at privacy@cloudmore.com.

In accordance with the verification process set forth under US relevant state law (as appropriate), Cloudmore may require a more stringent verification process for deletion requests (or for personal data that is considered sensitive or valuable) to minimize the harm that might be posed to you by unauthorized access or deletion of your personal data. If Cloudmore must request additional information from you outside of information that is already maintained by Cloudmore, Cloudmore will only use it to verify your identity so you can exercise your data protection rights, or for security and fraud-prevention purposes. You can designate an authorized agent to submit requests to exercise your data protection rights to Cloudmore. The agent must submit authorization to act on your behalf and, where required by relevant law, the agent must be appropriately registered.

Financial Incentives. Cloudmore does not offer financial incentives in return for your consent to share your personal information, nor limit service offerings where you opt-out of such sharing (unless sharing is practically necessary to perform the relevant service).

Children’s Privacy. Given that Cloudmore websites and online services are not directed to users under 16 years of age, Cloudmore does not sell or share the personal information of any minors under 16. If you are a parent or guardian and believe Cloudmore collected information about your child, please contact Cloudmore. Cloudmore will take steps to delete the information as soon as possible. 

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