New Commerce Experience in Cloudmore - Updates

3 min read
22 March 2023

The NCE full launch is here with new commercial offers that differ from the legacy CSP.

This blog details the latest NCE updates from Cloudmore.

The NCE full launch is coming with new commercial offers that differ from the legacy CSP.

This blog details the latest NCE updates from Cloudmore.

How Cloudmore is supporting the NCE changes

The Cloudmore platform offers a robust Microsoft integration with all the capabilities you need to scale your CSP sales. Cloudmore teams have been working to introduce new functionality to the platform to make NCE offers available for our customers to procure, manage, and bill via the platform over a series of platform updates to ensure a smooth transition to the new NCE model.

Functionality will be released as available, but we expect the completion of all NCE features by June 2022


Update 12th May 2022


Update 25th February 2022

NCE Promotions

NCE related promotions do appear in the billing file, meaning that any promotional credits are reflected in your Microsoft and General Billing Report and the customers billing report. The entries from Microsoft are currently lacking some detail which Cloudmore will resolve in early March.

Please note we are also developing the functionality to show the NCE promotions in the price list but don't have a specific release date yet.

Migrations from legacy to NCE

We are currently working on two tasks: to support bulk migrations in Cloudmore and the creation of a migration report to better support the migration process. Combining these two features will significantly enhance and speed the migration process as migration volumes increase through the year.

Country-based Price Lists

Today, we are still using currency-based price lists, as Microsoft has moved to a country-based price structure. Cloudmore is working to support this as well. Our goal for this new functionality is by the end of March 2022.

Please note that country-based pricing is already used in the billing report, and prices set in the price list will always be used in the billing report. In the intervening period, the price list cost price may have a slight variance to the currency-based price, and we have also noticed a small variance in available products between price lists. We all hope this is the last time Microsoft changes its policy on currency and regionalization of prices!

NCE Edit Subscription Price

Currently, it is essential that per customer pricing with the start date being before the subscription start date is set BEFORE a subscription is created in Cloudmore for a customer. This is because we currently do not have an easy way in the GUI to change a price after the subscription is created. We are working on this as a priority and expect this to be available by the end of April. Please ensure your teams are aware of the process* while we are working on this.

*Before managing NCE subscriptions and billing in Cloudmore, ensure you have set up your sales prices for NCE products in the price list. Please see our Price Management Guide

Cost Centers for NCE Subscriptions & add-ons

If you are not aware, we have some very nice cost center functionality where you can assign all or part of the subscription units to one or more cost centers. The ability to create the cost center and apply to a Microsoft 365 subscription is available today. Data in the report, also available today but requires a billing cycle to show data.

Microsoft 365 Subscription page updates

The Microsoft 365 subscription page has been updated to clearly show the subscription type, i.e. NCE, or legacy. New Commerce Subscriptions now show at the top of the list, with active subscriptions showing before inactive subscriptions.

New Commerce Experience API subscription support

Cloudmore has extended our API with full NCE subscription support so that NCE subscriptions can be created, listed, updated, and deleted all through the API. The new API calls are marked with NCE.

Update 7th January 2022

Create and manage NCE subscriptions

Today you and your customers can create and manage NCE subscriptions in Cloudmore. You can view and manage both legacy and NCE subscriptions side-by-side.

Sales price management

Full price management support for NCE is available in Cloudmore, with sales price customization available for all end-user organizations or each specific organization using the price list.

*Before managing NCE subscriptions and billing in Cloudmore, ensure you have set up your sales prices for NCE products in the price list.
Price Management Guide

NCE renewals and suspensions

NCE Renewals functionality allows you to configure if an NCE subscription should be renewed and any changes to a subscription that should take effect at the point of renewal.

Product Selection enhancements

New product groups have been introduced to make it easier to find products, both on the pricelist and subscription screens.

NCE billing reports

Ability to view NCE subscriptions and sales prices in Cloudmore billing reports to facilitate the onward invoicing of your customers

Subscription upgrades and downgrades

Cloudmore will allow you to upgrade eligible NCE subscriptions to another eligible NCE subscription and revert any upgrades to their previous state, in line with Microsoft's conditions that you must do so no more than 72 hours after an upgrade.

If you have any questions, don't hesitate to get in touch with your Customer Success Manager.

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